Ending small talk politely
In the past I’ve encouraged you to take an active role in small talk and given some ideas for what to talk about. Whenever you engage in small talk there does, of course, come a moment when it has to end. If you start a phone call or meeting with a little small […]
What you can do to become a better listener
When people come to me for English training it’s almost always because they want to speak English more fluently. Usually they say something like “I understand most of what people say, the problem is answering.” They want to increase their vocabulary, be able to find the right words faster and gain confidence in speaking the […]
Five types who derail meetings – and what to say to them
Are meetings always a waste of time? Of course not. And definitely not if you deal with disruptions and unhelpful behaviour calmly, firmly and constructively early on. In the following I look at five types whose behaviour can prevent a meeting being successful. Then I suggest what you can say to deal with them and […]